Legal
Privacy Policy
Effective date: May 1, 2026 · Last updated: May 1, 2026
This Privacy Policy describes how Robert Dayton (“we,” “us,” or “LoyalServe”), the sole owner and operator of loyalserve.com and the LoyalServe software service (collectively, the “Service”), collects, uses, shares, and protects information when you visit the website or use the Service.
1. Information we collect
1.1 Information you provide
- Account information — your name, business name, email address, phone number, mailing address, and password when you sign up or request a demo.
- Service-of-process content — documents, parties, addresses, case information, photos, scanned returns, and affidavits you upload to the Service in the course of your work.
- Billing information — payment card details and billing address, processed through our third-party payment processors. We do not store full card numbers on our servers.
- Communications — messages you send to support, sales, or via contact forms.
1.2 Information collected automatically
- Usage data — pages viewed, features used, timestamps, referring URLs, and approximate IP-derived location.
- Device data — browser type, operating system, screen size, and device identifiers.
- Location data — when authorized by a process server using the mobile workflow, GPS coordinates and timestamps captured during attempt logging. This data is part of the legal evidentiary record for service of process.
- Cookies and similar technologies — small files used to keep you signed in, remember preferences, and measure performance. You can disable cookies in your browser; some features may not function without them.
2. How we use information
- To provide, operate, and improve the Service.
- To produce, store, and deliver service-of-process records, affidavits, and supporting evidence on your behalf.
- To bill you, process payments, and send invoices and receipts.
- To respond to support requests, security alerts, and product updates.
- To detect, prevent, and respond to fraud, abuse, security incidents, and violations of our Terms.
- To comply with legal obligations, court orders, and lawful requests.
3. How we share information
We do not sell your personal information. We share it only in these limited cases:
- With your direction — for example, when you transmit affidavits or status updates to your clients, courts, or counter-parties through the Service.
- Service providers — hosting, email delivery, payment processing, analytics, and similar vendors that process data on our behalf under written confidentiality and security obligations.
- Legal & safety — in response to valid legal process, to protect our rights or the rights of others, to prevent harm, or where required by law.
- Business transfers — in connection with a merger, acquisition, financing, or sale of all or part of our business; we will give notice before personal information becomes subject to a different privacy policy.
4. Data retention
We retain account and case data for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Service-of-process records have evidentiary value and may be retained for the period required by applicable law and court rules even after account closure.
5. Security
We use industry-standard administrative, technical, and physical safeguards including encryption in transit, encryption at rest and encrypted backups. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
6. Your rights
Depending on where you live, you may have rights to access, correct, port, or delete personal information we hold about you, and to object to or restrict certain uses. To exercise these rights, contact us at loyalpuppy@gmail.com. We will verify your request and respond within the time required by applicable law.
If you are a California resident, you have the right to opt out of the “sale” or “sharing” of personal information as defined under the CCPA/CPRA. We do not sell or share personal information for cross-context behavioral advertising.
7. Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will delete it.
8. International users
The Service is operated from the United States. If you access the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States.
9. Third-party links
The Service may link to third-party websites or services that we do not control. Their privacy practices are governed by their own policies, not this one.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always posted on this site, and any changes take effect when posted, as reflected by the “Last updated” date at the top of this page. We encourage you to review this page periodically.
11. Contact us
Questions, requests, or complaints about this Privacy Policy: